Aurum Direct is part of the Electrum Group, a UK corporate structure. The group includes a UK refurbishment operation and an AI consulting business.
Aurum is the retail arm. A small, focused team running a real eBay operation: refurbished mesh networking hardware, dispatched from UK stock, supported by an AI reply layer where every message is reviewed by a person before it sends.
We are honest about scale. One product line. One store. Automated where it makes things faster. Human where it matters.
Stock arrives from a UK refurbishment partner. Each unit is factory reset, function tested, and checked before it reaches our warehouse. When it leaves us, it is ready to set up as new.
Most orders are dispatched the same day, Royal Mail tracked, in 87% of cases. Every order ships with a tracking number.
Buyer messages go into a queue. An AI layer reads each one and drafts a reply against a documented playbook. A person reviews the draft before it sends. Nothing goes out unread. We have run this way across 1,047 dispatches without a missed week.
Your unit may show its previous network's branding in the app. The hardware is unlocked and works on any broadband connection.
Mesh networking is the core. The product line may expand as the supply chain grows, but the operation does not change shape. Same dispatch process, same support layer, same standard of testing. If we extend into other small consumer electronics, the same system applies.
We do not announce stock in advance. When new stock arrives, it goes on the store.