20 MAY 2026
EVERY REPLY REVIEWED.
Every buyer message that arrives in the Aurum inbox goes through an AI layer first. The system reads the message, identifies the category, and drafts a reply against a documented playbook. A person then reviews the draft and approves it before it sends.
No reply leaves the queue without a human decision. This is not automated reply. The AI does the reading and the drafting. The approval is ours.